:root[data-resolved-mode=light]{--product-bg:#eef2f7;--product-panel:#fff;--product-panel-soft:#f7f9fc;--product-panel-strong:#e9eef5;--product-line:#d7dee8;--product-line-strong:#c5cfdd;--product-text:#172033;--product-muted:#667085;--product-faint:#8c98aa;--product-accent:#2563eb;--product-accent-strong:#1d4ed8;--product-accent-soft:#e8f0ff;--product-success:#168a57;--product-warning:#b7791f;--product-danger:#c43d4b;--product-shadow:0 12px 30px #15233814;--product-shadow-soft:0 3px 12px #1523380f}:root[data-resolved-mode=dark]{--product-bg:#0d1117;--product-panel:#151b24;--product-panel-soft:#1a222d;--product-panel-strong:#222c39;--product-line:#2b3747;--product-line-strong:#3a485a;--product-text:#edf2f7;--product-muted:#9aa8ba;--product-faint:#77869a;--product-accent:#60a5fa;--product-accent-strong:#3b82f6;--product-accent-soft:#3b82f629;--product-success:#45c98b;--product-warning:#f2b84b;--product-danger:#f0747e;--product-shadow:0 16px 36px #00000047;--product-shadow-soft:0 4px 14px #0003}:root[data-theme][data-resolved-mode] body{background:var(--product-bg)!important;color:var(--product-text)!important}:root[data-theme][data-resolved-mode] .app-shell{--app-sidebar-width:248px;background:var(--product-bg)!important;color:var(--product-text)!important;grid-template-columns:var(--app-sidebar-width) minmax(0, 1fr)!important;min-height:100dvh!important}:root[data-theme][data-resolved-mode] .app-shell.sidebar-collapsed{--app-sidebar-width:82px;grid-template-columns:var(--app-sidebar-width) minmax(0, 1fr)!important}:root[data-theme][data-resolved-mode] .app-shell .main{background:var(--product-bg)!important;min-width:0!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar{background:radial-gradient(circle at 72% 0%, rgb(var(--theme-rgb,37 99 235) / .18), transparent 30%), linear-gradient(180deg, #061324 0%, #020817 58%, #010511 100%)!important;border-right:1px solid rgb(var(--theme-rgb,37 99 235) / .18)!important;box-sizing:border-box!important;color:#f8fafc!important;width:var(--app-sidebar-width)!important;padding:18px 14px!important;box-shadow:inset -1px 0 #ffffff08!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-brand-row{justify-content:center!important;align-items:center!important;min-height:184px!important;margin:0 0 18px!important;padding:0!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-brand-row .brand{flex:auto!important;justify-content:center!important;align-items:center!important;width:100%!important;min-height:184px!important;margin:0!important;padding:0!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .brand-mark{border:1px solid rgb(var(--theme-rgb,37 99 235) / .34)!important;box-shadow:0 18px 38px #00000057, 0 0 0 1px #ffffff0f inset, 0 0 34px rgb(var(--theme-rgb,37 99 235) / .1)!important;background:#000!important;border-radius:18px!important;flex:0 0 184px!important;width:184px!important;max-width:100%!important;height:184px!important;margin:0!important;padding:0!important;display:flex!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .brand-mark img{filter:none!important;object-fit:contain!important;opacity:1!important;visibility:visible!important;border-radius:17px!important;width:100%!important;height:100%!important;padding:0!important;display:block!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-collapse-control,:root[data-theme][data-resolved-mode] .app-shell .sidebar-back-button{color:#32445d!important;background:#f4f7fb!important;border:1px solid #cbd6e5!important;border-radius:10px!important;width:36px!important;height:36px!important;right:-18px!important;box-shadow:0 6px 18px #030b1829!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-collapse-control{top:26px!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-back-button{top:72px!important}:root[data-theme][data-resolved-mode] .app-shell .nav{align-items:stretch!important;gap:10px!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .nav a{box-shadow:none!important;color:#cbd5e1!important;background:0 0!important;border:1px solid #0000!important;border-radius:9px!important;grid-template-columns:34px minmax(0,1fr) auto!important;gap:10px!important;width:100%!important;min-height:48px!important;padding:6px 9px 6px 6px!important;font-size:12px!important;font-weight:850!important;display:grid!important;transform:none!important}:root[data-theme][data-resolved-mode] .app-shell .nav a:hover{background:rgb(var(--theme-rgb,37 99 235) / .13)!important;border-color:rgb(var(--theme-rgb,37 99 235) / .26)!important;color:#fff!important}:root[data-theme][data-resolved-mode] .app-shell .nav a.active{background:linear-gradient(135deg, var(--theme-strong,#1d4ed8), var(--theme,#2563eb))!important;border-color:rgb(var(--theme-rgb,37 99 235) / .72)!important;box-shadow:0 14px 28px rgb(var(--theme-rgb,37 99 235) / .34), 0 0 0 1px #ffffff2e inset!important;color:#fff!important}:root[data-theme][data-resolved-mode] .app-shell .nav a.active:before{display:none!important}:root[data-theme][data-resolved-mode] .app-shell .nav-icon,:root[data-theme][data-resolved-mode] .app-shell .nav a:hover .nav-icon{box-shadow:none!important;color:#b9c9dd!important;opacity:1!important;visibility:visible!important;background:#ffffff0b!important;border:1px solid #adc4e21f!important;border-radius:8px!important;flex:0 0 34px!important;justify-content:center!important;align-items:center!important;width:34px!important;height:34px!important;display:inline-flex!important}:root[data-theme][data-resolved-mode] .app-shell .nav a.active .nav-icon{color:#fff!important;background:#255189!important;border-color:#3c70ab!important}:root[data-theme][data-resolved-mode] .app-shell .nav-icon svg{opacity:1!important;visibility:visible!important;width:18px!important;height:18px!important;display:block!important}:root[data-theme][data-resolved-mode] .app-shell .nav-label{min-width:0!important}:root[data-theme][data-resolved-mode] .app-shell .nav-badge,:root[data-theme][data-resolved-mode] .app-shell .sector-count{color:#fff!important;background:#2f80d4!important;border:0!important;min-width:21px!important;font-size:10px!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-sectors{border-top:1px solid #263650!important;margin-top:16px!important;padding-top:14px!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-section-title{color:#74869f!important;letter-spacing:.12em!important;font-size:9px!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-sector{box-shadow:none!important;color:#aebdd1!important;background:0 0!important;border:1px solid #0000!important;border-radius:8px!important;min-height:36px!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-sector:hover,:root[data-theme][data-resolved-mode] .app-shell .sidebar-sector.active{color:#fff!important;background:#ffffff0e!important;border-color:#adc4e21f!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-account{box-shadow:none!important;background:#ffffff0b!important;border:1px solid #adc4e224!important;border-radius:10px!important;padding:10px!important}:root[data-theme][data-resolved-mode] .app-shell .sidebar-account .user-name{color:#f4f7fb!important}:root[data-theme][data-resolved-mode] .app-shell .user-role{color:#8091a8!important}:root[data-theme][data-resolved-mode] .app-shell .presence-control,:root[data-theme][data-resolved-mode] .app-shell .theme-toggle,:root[data-theme][data-resolved-mode] .app-shell .logout{box-shadow:none!important;color:#26364d!important;background:#f7f9fc!important;border:1px solid #d6dfeb!important;border-radius:8px!important}:root[data-theme][data-resolved-mode] .app-shell.sidebar-collapsed .sidebar-brand-row,:root[data-theme][data-resolved-mode] .app-shell.sidebar-collapsed .sidebar-brand-row .brand{min-height:58px!important}:root[data-theme][data-resolved-mode] .app-shell.sidebar-collapsed .sidebar-brand-row .brand{justify-content:center!important}:root[data-theme][data-resolved-mode] .app-shell.sidebar-collapsed .brand-mark{border-radius:14px!important;flex-basis:54px!important;width:54px!important;height:54px!important}:root[data-theme][data-resolved-mode=light] .app-shell .sidebar-sector .sector-name,:root[data-theme][data-resolved-mode=dark] .app-shell .sidebar-sector .sector-name{color:#dbeafe!important;font-weight:750!important}:root[data-theme][data-resolved-mode] .app-shell .topbar{background:color-mix(in srgb, var(--product-panel), transparent 4%)!important;-webkit-backdrop-filter:blur(12px)!important;backdrop-filter:blur(12px)!important;border-bottom:1px solid var(--product-line)!important;z-index:30!important;justify-content:space-between!important;align-items:center!important;height:64px!important;min-height:64px!important;padding:0 28px!important;display:flex!important;position:sticky!important;top:0!important}:root[data-theme][data-resolved-mode] .app-shell .topbar-context{gap:1px!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .topbar-context span{color:var(--product-faint)!important;letter-spacing:.12em!important;text-transform:uppercase!important;font-size:9px!important;font-weight:800!important}:root[data-theme][data-resolved-mode] .app-shell .topbar-context strong{color:var(--product-text)!important;font-size:15px!important;font-weight:780!important}:root[data-theme][data-resolved-mode] .app-shell .topbar .badge{background:color-mix(in srgb, var(--product-success), transparent 88%)!important;border:1px solid color-mix(in srgb, var(--product-success), transparent 62%)!important;color:var(--product-success)!important}:root[data-theme][data-resolved-mode] .app-shell .topbar-actions{align-items:center!important;gap:8px!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .topbar-actions .theme-toggle{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;color:var(--product-muted)!important;width:34px!important;height:34px!important;min-height:34px!important}:root[data-theme][data-resolved-mode] .app-shell .content{background:var(--product-bg)!important;color:var(--product-text)!important;max-width:none!important;padding:26px 30px 40px!important}:root[data-theme][data-resolved-mode] .app-shell .page-head{border-bottom:1px solid var(--product-line)!important;align-items:flex-end!important;gap:18px!important;min-height:64px!important;margin:0 0 20px!important;padding:0 0 16px!important}:root[data-theme][data-resolved-mode] .app-shell h1{color:var(--product-text)!important;letter-spacing:-.025em!important;font-size:clamp(23px,2vw,28px)!important;font-weight:780!important;line-height:1.15!important}:root[data-theme][data-resolved-mode] .app-shell h2,:root[data-theme][data-resolved-mode] .app-shell h3{color:var(--product-text)!important;letter-spacing:-.012em!important}:root[data-theme][data-resolved-mode] .app-shell .subtitle,:root[data-theme][data-resolved-mode] .app-shell .muted{color:var(--product-muted)!important;opacity:1!important;font-weight:520!important}:root[data-theme][data-resolved-mode] .app-shell .card,:root[data-theme][data-resolved-mode] .app-shell .mogpi-panel,:root[data-theme][data-resolved-mode] .app-shell .section-card,:root[data-theme][data-resolved-mode] .app-shell .panel-card,:root[data-theme][data-resolved-mode] .app-shell .settings-section-card,:root[data-theme][data-resolved-mode] .app-shell .report-preset-card{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow-soft)!important;color:var(--product-text)!important;background-image:none!important;border-radius:12px!important}:root[data-theme][data-resolved-mode] .app-shell .card:after,:root[data-theme][data-resolved-mode] .app-shell .mogpi-panel:after,:root[data-theme][data-resolved-mode] .app-shell .ticket-filter-panel:after,:root[data-theme][data-resolved-mode] .app-shell .report-preset-card:after{display:none!important}:root[data-theme][data-resolved-mode] .app-shell .card{padding:18px!important}:root[data-theme][data-resolved-mode] .app-shell .card-head{border-bottom:1px solid var(--product-line)!important;align-items:center!important;margin:-2px 0 16px!important;padding:0 0 12px!important}:root[data-theme][data-resolved-mode] .app-shell .card-head h2{font-size:15px!important;font-weight:760!important}:root[data-theme][data-resolved-mode] .app-shell .button{background:var(--product-accent)!important;border:1px solid var(--product-accent)!important;box-shadow:none!important;color:#fff!important;background-image:none!important;border-radius:8px!important;align-items:center!important;min-height:38px!important;padding:8px 13px!important;font-size:12px!important;font-weight:720!important;transform:none!important}:root[data-theme][data-resolved-mode] .app-shell .button:hover,:root[data-theme][data-resolved-mode] .app-shell .button:focus-visible{background:var(--product-accent-strong)!important;border-color:var(--product-accent-strong)!important;box-shadow:0 0 0 3px color-mix(in srgb, var(--product-accent), transparent 82%)!important;outline:none!important}:root[data-theme][data-resolved-mode] .app-shell .button.secondary{background:var(--product-panel)!important;border-color:var(--product-line-strong)!important;color:var(--product-text)!important}:root[data-theme][data-resolved-mode] .app-shell .button.secondary:hover{background:var(--product-panel-soft)!important;border-color:var(--product-accent)!important;color:var(--product-accent-strong)!important}:root[data-theme][data-resolved-mode] .app-shell .button.danger,:root[data-theme][data-resolved-mode] .app-shell .danger-action{background:var(--product-danger)!important;border-color:var(--product-danger)!important;color:#fff!important}:root[data-theme][data-resolved-mode] .app-shell .input,:root[data-theme][data-resolved-mode] .app-shell .select,:root[data-theme][data-resolved-mode] .app-shell .textarea{background:var(--product-panel)!important;border:1px solid var(--product-line-strong)!important;box-shadow:none!important;color:var(--product-text)!important;border-radius:8px!important;min-height:40px!important;padding:9px 11px!important;font-size:12px!important}:root[data-theme][data-resolved-mode] .app-shell .textarea{min-height:96px!important;line-height:1.5!important}:root[data-theme][data-resolved-mode] .app-shell .input::placeholder,:root[data-theme][data-resolved-mode] .app-shell .textarea::placeholder{color:var(--product-faint)!important;opacity:1!important}:root[data-theme][data-resolved-mode] .app-shell .input:focus,:root[data-theme][data-resolved-mode] .app-shell .select:focus,:root[data-theme][data-resolved-mode] .app-shell .textarea:focus{border-color:var(--product-accent)!important;box-shadow:0 0 0 3px color-mix(in srgb, var(--product-accent), transparent 84%)!important;outline:none!important}:root[data-theme][data-resolved-mode] .app-shell .field>span,:root[data-theme][data-resolved-mode] .app-shell .field>label{color:var(--product-muted)!important;font-size:11px!important;font-weight:700!important}:root[data-theme][data-resolved-mode] .app-shell .table-wrap{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow-soft)!important;border-radius:12px!important;overflow:auto!important}:root[data-theme][data-resolved-mode] .app-shell table{color:var(--product-text)!important;font-size:12px!important}:root[data-theme][data-resolved-mode] .app-shell th{background:var(--product-panel-soft)!important;border-bottom:1px solid var(--product-line)!important;color:var(--product-muted)!important;letter-spacing:.08em!important;text-transform:uppercase!important;padding:11px 13px!important;font-size:9px!important;font-weight:780!important}:root[data-theme][data-resolved-mode] .app-shell td{border-bottom:1px solid color-mix(in srgb, var(--product-line), transparent 24%)!important;color:var(--product-text)!important;background:0 0!important;padding:12px 13px!important}:root[data-theme][data-resolved-mode] .app-shell tbody tr:hover td,:root[data-theme][data-resolved-mode] .app-shell tbody tr.active-row td{background:var(--product-accent-soft)!important}:root[data-theme][data-resolved-mode] .app-shell .subject{color:var(--product-text)!important;font-weight:740!important}:root[data-theme][data-resolved-mode] .app-shell .badge{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;color:var(--product-muted)!important;border-radius:999px!important;align-items:center!important;gap:5px!important;min-height:24px!important;padding:5px 8px!important;font-size:10px!important;font-weight:700!important;line-height:1!important;display:inline-flex!important}:root[data-theme][data-resolved-mode] .app-shell .empty{background:var(--product-panel-soft)!important;border:1px dashed var(--product-line-strong)!important;color:var(--product-muted)!important;text-align:center!important;border-radius:10px!important;justify-content:center!important;align-items:center!important;min-height:140px!important;padding:28px!important;font-size:12px!important;line-height:1.55!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell ::-webkit-scrollbar{width:10px;height:10px}:root[data-theme][data-resolved-mode] .app-shell ::-webkit-scrollbar-thumb{background:color-mix(in srgb, var(--product-muted), transparent 62%);background-clip:padding-box;border:3px solid #0000;border-radius:999px}:root[data-theme][data-resolved-mode] .app-shell .status-IN_PROGRESS,:root[data-theme][data-resolved-mode] .app-shell .status-OPEN{background:color-mix(in srgb, var(--product-accent), transparent 88%)!important;border-color:color-mix(in srgb, var(--product-accent), transparent 62%)!important;color:var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell .status-WAITING_ASSIGNMENT,:root[data-theme][data-resolved-mode] .app-shell .status-WAITING_CUSTOMER,:root[data-theme][data-resolved-mode] .app-shell .status-WAITING_THIRD_PARTY,:root[data-theme][data-resolved-mode] .app-shell .priority-MEDIUM{background:color-mix(in srgb, var(--product-warning), transparent 88%)!important;border-color:color-mix(in srgb, var(--product-warning), transparent 62%)!important;color:var(--product-warning)!important}:root[data-theme][data-resolved-mode] .app-shell .status-RESOLVED,:root[data-theme][data-resolved-mode] .app-shell .status-CLOSED{background:color-mix(in srgb, var(--product-success), transparent 88%)!important;border-color:color-mix(in srgb, var(--product-success), transparent 62%)!important;color:var(--product-success)!important}:root[data-theme][data-resolved-mode] .app-shell .status-CANCELED,:root[data-theme][data-resolved-mode] .app-shell .status-REJECTED,:root[data-theme][data-resolved-mode] .app-shell .priority-LOW{background:color-mix(in srgb, var(--product-muted), transparent 88%)!important;border-color:color-mix(in srgb, var(--product-muted), transparent 64%)!important;color:var(--product-muted)!important}:root[data-theme][data-resolved-mode] .app-shell .priority-CRITICAL{background:color-mix(in srgb, var(--product-danger), transparent 88%)!important;border-color:color-mix(in srgb, var(--product-danger), transparent 62%)!important;color:var(--product-danger)!important}:root[data-theme][data-resolved-mode] .app-shell .priority-HIGH{color:#e97835!important;background:#e9783524!important;border-color:#e9783566!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-summary-toolbar,:root[data-theme][data-resolved-mode] .app-shell .dashboard-range-tabs,:root[data-theme][data-resolved-mode] .app-shell .dashboard-insight-controls{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:none!important;color:var(--product-text)!important;border-radius:10px!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-counter-grid{gap:12px!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-counter-card{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow-soft)!important;border-radius:12px!important;min-height:112px!important;padding:16px!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-counter-card:before{border-radius:999px!important;height:3px!important;top:0!important;left:16px!important;right:16px!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-counter-card .metric-label{color:var(--product-muted)!important;letter-spacing:.06em!important;text-transform:uppercase!important;font-size:10px!important;font-weight:720!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-counter-card .metric{color:var(--product-text)!important;font-size:28px!important;font-weight:780!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-counter-card .metric-note{color:var(--product-muted)!important;font-weight:600!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-insight-grid,:root[data-theme][data-resolved-mode] .app-shell .dashboard-observability-grid,:root[data-theme][data-resolved-mode] .app-shell .grid-2,:root[data-theme][data-resolved-mode] .app-shell .contacts-layout,:root[data-theme][data-resolved-mode] .app-shell .settings-workspace{gap:16px!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-insight-panel,:root[data-theme][data-resolved-mode] .app-shell .dashboard-satisfaction-panel,:root[data-theme][data-resolved-mode] .app-shell .dashboard-ticket-window{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow-soft)!important;border-radius:12px!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-panel-title{color:var(--product-text)!important;font-size:14px!important;font-weight:760!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-bar-row,:root[data-theme][data-resolved-mode] .app-shell .dashboard-ticket-line,:root[data-theme][data-resolved-mode] .app-shell .dashboard-status-row,:root[data-theme][data-resolved-mode] .app-shell .satisfaction-row{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;color:var(--product-text)!important;border-radius:8px!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-bar-row span,:root[data-theme][data-resolved-mode] .app-shell .dashboard-ticket-line span,:root[data-theme][data-resolved-mode] .app-shell .dashboard-ticket-line small,:root[data-theme][data-resolved-mode] .app-shell .dashboard-status-row span,:root[data-theme][data-resolved-mode] .app-shell .satisfaction-row small{color:var(--product-muted)!important;font-weight:560!important}:root[data-theme][data-resolved-mode] .app-shell .dashboard-bar-row strong,:root[data-theme][data-resolved-mode] .app-shell .dashboard-status-row strong,:root[data-theme][data-resolved-mode] .app-shell .satisfaction-row strong{color:var(--product-text)!important;font-weight:740!important}:root[data-theme][data-resolved-mode] .app-shell .tickets-page{color:var(--product-text)!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-head-actions{gap:8px!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-quick-row{gap:7px!important;margin:0 0 12px!important;padding:0 0 2px!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-filter-chip{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:none!important;color:var(--product-muted)!important;border-radius:999px!important;min-height:34px!important;padding:7px 11px!important;font-size:11px!important;font-weight:680!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-filter-chip:hover,:root[data-theme][data-resolved-mode] .app-shell .ticket-filter-chip.active{background:var(--product-accent-soft)!important;border-color:color-mix(in srgb, var(--product-accent), transparent 52%)!important;color:var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-filter-panel{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow-soft)!important;border-radius:12px!important;grid-template-columns:minmax(280px,2fr) repeat(auto-fit,minmax(140px,1fr))!important;gap:8px!important;margin-bottom:14px!important;padding:12px!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-search-input{grid-column:span 2!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-result-bar,:root[data-theme][data-resolved-mode] .app-shell .ticket-pagination{color:var(--product-muted)!important;font-size:11px!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-table{min-width:1380px!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-table .subject,:root[data-theme][data-resolved-mode] .app-shell .ticket-table .ticket-cell-title{color:var(--product-text)!important;font-weight:740!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-table .muted,:root[data-theme][data-resolved-mode] .app-shell .ticket-table .ticket-subline,:root[data-theme][data-resolved-mode] .app-shell .ticket-table td[data-label=Setor],:root[data-theme][data-resolved-mode] .app-shell .ticket-table td[data-label=Responsável],:root[data-theme][data-resolved-mode] .app-shell .ticket-table td[data-label=Atualizado]{color:var(--product-muted)!important;font-weight:560!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-risk-danger,:root[data-theme][data-resolved-mode] .app-shell .ticket-risk-warning,:root[data-theme][data-resolved-mode] .app-shell .ticket-risk-ok{background:var(--product-panel-soft)!important;border:1px solid!important;border-radius:999px!important;padding:5px 8px!important;font-size:10px!important;font-weight:680!important}:root[data-theme][data-resolved-mode] .app-shell .contacts-layout{grid-template-columns:minmax(0,1fr) 340px!important}:root[data-theme][data-resolved-mode] .app-shell .contact-side-panel{min-width:0!important}:root[data-theme][data-resolved-mode] .app-shell .detail-section{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;color:var(--product-text)!important;border-radius:9px!important}:root[data-theme][data-resolved-mode] .app-shell .detail-label{color:var(--product-faint)!important;letter-spacing:.07em!important;text-transform:uppercase!important;font-size:9px!important;font-weight:760!important}:root[data-theme][data-resolved-mode] .app-shell .detail-value{color:var(--product-text)!important;font-weight:650!important}:root[data-theme][data-resolved-mode] .app-shell .contact-ticket-item,:root[data-theme][data-resolved-mode] .app-shell .profile-conversation-item{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;color:var(--product-text)!important;border-radius:9px!important}:root[data-theme][data-resolved-mode] .app-shell .contact-ticket-item:hover,:root[data-theme][data-resolved-mode] .app-shell .profile-conversation-item:hover{background:var(--product-accent-soft)!important;border-color:color-mix(in srgb, var(--product-accent), transparent 54%)!important}:root[data-theme][data-resolved-mode] .app-shell .filters{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:none!important;border-radius:10px!important;padding:10px!important}:root[data-theme][data-resolved-mode] .app-shell .list-pagination{color:var(--product-muted)!important;margin-top:12px!important}:root[data-theme][data-resolved-mode] .app-shell .report-preset-card,:root[data-theme][data-resolved-mode] .app-shell .report-summary-card,:root[data-theme][data-resolved-mode] .app-shell .settings-card,:root[data-theme][data-resolved-mode] .app-shell .settings-nav-card{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow-soft)!important;color:var(--product-text)!important;border-radius:12px!important}:root[data-theme][data-resolved-mode] .app-shell .report-summary-pills span,:root[data-theme][data-resolved-mode] .app-shell .report-filter-chip{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;color:var(--product-muted)!important;border-radius:999px!important}:root[data-theme][data-resolved-mode] .app-shell .settings-page{color:var(--product-text)!important}:root[data-theme][data-resolved-mode] .app-shell .settings-nav a,:root[data-theme][data-resolved-mode] .app-shell .settings-menu a{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow-soft)!important;color:var(--product-text)!important;border-radius:10px!important}:root[data-theme][data-resolved-mode] .app-shell .settings-nav a:hover,:root[data-theme][data-resolved-mode] .app-shell .settings-menu a:hover{background:var(--product-accent-soft)!important;border-color:color-mix(in srgb, var(--product-accent), transparent 52%)!important;color:var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell .new-ticket-card,:root[data-theme][data-resolved-mode] .app-shell .profile-settings-page .card{max-width:980px!important;margin-inline:auto!important}:root[data-theme][data-resolved-mode] .app-shell .automation-toolbox,:root[data-theme][data-resolved-mode] .app-shell .automation-step-editor,:root[data-theme][data-resolved-mode] .app-shell .automation-flow-toolbar,:root[data-theme][data-resolved-mode] .app-shell .automation-template-card,:root[data-theme][data-resolved-mode] .app-shell .automation-route-panel,:root[data-theme][data-resolved-mode] .app-shell .automation-choice-panel,:root[data-theme][data-resolved-mode] .app-shell .automation-schedule-panel{background:var(--product-panel)!important;border-color:var(--product-line)!important;box-shadow:none!important;color:var(--product-text)!important}:root[data-theme][data-resolved-mode] .app-shell .automation-flow-canvas{background-color:var(--product-panel-soft)!important;border-color:var(--product-line)!important}:root[data-theme][data-resolved-mode] .app-shell .automation-node,:root[data-theme][data-resolved-mode] .app-shell .automation-tool{background:var(--product-panel)!important;border-color:var(--product-line-strong)!important;box-shadow:var(--product-shadow-soft)!important;color:var(--product-text)!important}:root[data-theme][data-resolved-mode] .app-shell .automation-node.active{border-color:var(--product-accent)!important;box-shadow:0 0 0 3px var(--product-accent-soft)!important}:root[data-theme][data-resolved-mode] .app-shell .content:has(.conversation-page){height:calc(100dvh - 64px)!important;max-height:calc(100dvh - 64px)!important;padding:0!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-page{background:var(--product-bg)!important;color:var(--product-text)!important;grid-template-columns:clamp(330px,24vw,370px) minmax(0,1fr)!important;min-width:0!important;height:100%!important;min-height:0!important;display:grid!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-inbox{background:var(--product-panel)!important;border-right:1px solid var(--product-line)!important;flex-direction:column!important;min-width:0!important;min-height:0!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-inbox-head{background:var(--product-panel)!important;border-bottom:1px solid var(--product-line)!important;flex:none!important;gap:12px!important;padding:16px 14px 13px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-shell{gap:11px!important;min-width:0!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-top{grid-template-columns:minmax(0,1fr) auto!important;align-items:center!important;gap:10px!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-top h1{color:var(--product-text)!important;letter-spacing:-.02em!important;margin:0!important;font-size:19px!important;font-weight:780!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-bar{justify-content:flex-end!important;gap:6px!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-icon,:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-action .button.icon-only{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:none!important;color:var(--product-muted)!important;border-radius:8px!important;flex:0 0 34px!important;justify-content:center!important;align-items:center!important;width:34px!important;height:34px!important;min-height:34px!important;padding:0!important;display:inline-flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-icon:hover,:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-icon.active,:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-action .button.icon-only:hover{background:var(--product-accent-soft)!important;border-color:color-mix(in srgb, var(--product-accent), transparent 52%)!important;color:var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-tabs{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:6px!important;padding:0!important;display:grid!important;overflow:visible!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-tabs button{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;box-shadow:none!important;color:var(--product-muted)!important;border-radius:8px!important;justify-content:space-between!important;align-items:center!important;gap:5px!important;min-width:0!important;height:34px!important;min-height:34px!important;padding:6px 8px!important;font-size:11px!important;font-weight:730!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-tabs button:hover,:root[data-theme][data-resolved-mode] .app-shell .conversation-tabs button.active{background:var(--product-accent-soft)!important;border-color:color-mix(in srgb, var(--product-accent), transparent 52%)!important;color:var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-tabs button strong{background:color-mix(in srgb, var(--product-accent), transparent 82%)!important;color:var(--product-accent)!important;border:0!important;border-radius:999px!important;min-width:18px!important;padding:3px 5px!important;font-size:9px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-filter-popover,:root[data-theme][data-resolved-mode] .app-shell .action-popover{background:var(--product-panel)!important;border:1px solid var(--product-line)!important;box-shadow:var(--product-shadow)!important;color:var(--product-text)!important;border-radius:10px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-sort-row{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;border-radius:9px!important;grid-template-columns:minmax(0,1fr)!important;align-items:stretch!important;gap:4px!important;padding:7px 8px 6px!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-sort-control{grid-template-columns:auto minmax(0,1fr)!important;align-items:center!important;gap:7px!important;min-width:0!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-sort-control>span{color:var(--product-faint)!important;letter-spacing:.05em!important;text-transform:uppercase!important;font-size:8.5px!important;font-weight:780!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-sort-control .select{background:var(--product-panel)!important;min-height:32px!important;padding-block:5px!important;font-size:10.5px!important;font-weight:680!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-sort-row>span{color:var(--product-muted)!important;justify-self:end!important;font-size:9.5px!important;line-height:1.2!important;position:static!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-list{background:var(--product-panel)!important;flex:auto!important;min-height:0!important;overflow-y:auto!important}:is(:root[data-theme][data-resolved-mode] .app-shell .conversation-item,:root[data-theme][data-resolved-mode] .app-shell .conversation-item:has(.conversation-bulk-check)){background:var(--product-panel)!important;border:0!important;border-bottom:1px solid var(--product-line)!important;box-shadow:none!important;border-radius:0!important;grid-template-columns:42px minmax(0,1fr) 42px!important;align-items:center!important;gap:10px!important;min-height:94px!important;padding:12px 11px!important;overflow:hidden!important;transform:none!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-item:hover{background:var(--product-panel-soft)!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-item.active{background:var(--product-accent-soft)!important;border-bottom-color:color-mix(in srgb, var(--product-accent), transparent 70%)!important;box-shadow:inset 3px 0 0 var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-avatar{background:color-mix(in srgb, var(--product-success), transparent 88%)!important;border:1px solid color-mix(in srgb, var(--product-success), transparent 64%)!important;color:var(--product-success)!important;border-radius:50%!important;flex:0 0 42px!important;justify-content:center!important;align-items:center!important;width:42px!important;height:42px!important;font-size:11px!important;display:inline-flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-item-main{align-content:center!important;gap:3px!important;min-width:0!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-item-title-row{order:1!important;grid-template-columns:minmax(0,1fr) auto!important;align-items:center!important;gap:6px!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-name{color:var(--product-text)!important;text-overflow:ellipsis!important;white-space:nowrap!important;min-width:0!important;font-size:12.5px!important;font-weight:740!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-project,:root[data-theme][data-resolved-mode] .app-shell .conversation-preview,:root[data-theme][data-resolved-mode] .app-shell .conversation-time{color:var(--product-muted)!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-project{order:2!important;font-size:9.5px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-preview{text-overflow:ellipsis!important;white-space:nowrap!important;order:3!important;font-size:10.5px!important;line-height:1.35!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-tags{order:4!important;gap:4px!important;margin:3px 0 0!important;display:flex!important;position:static!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-tag{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;color:var(--product-muted)!important;text-overflow:ellipsis!important;white-space:nowrap!important;border-radius:5px!important;max-width:104px!important;padding:3px 5px!important;font-size:8px!important;line-height:1!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-item-side{align-items:flex-end!important;gap:10px!important;min-width:38px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-time{font-size:9.5px!important}:root[data-theme][data-resolved-mode] .app-shell .unread-count{background:var(--product-accent)!important;color:#fff!important}:is(:root[data-theme][data-resolved-mode] .app-shell .conversation-workspace,:root[data-theme][data-resolved-mode] .app-shell .conversation-workspace:not(:has(.conversation-details))){background:var(--product-bg)!important;grid-template-columns:minmax(0,1fr) clamp(340px,24vw,390px)!important;min-width:0!important;height:100%!important;min-height:0!important;display:grid!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-chat{background:var(--product-panel-soft)!important;border:0!important;flex-direction:column!important;min-width:0!important;min-height:0!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-chat-head{background:var(--product-panel)!important;border-bottom:1px solid var(--product-line)!important;grid-template-columns:minmax(150px,1fr) auto auto!important;align-items:center!important;gap:10px!important;height:68px!important;min-height:68px!important;padding:0 16px!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell .chat-head-primary{align-items:center!important;gap:9px!important;min-width:0!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-chat-head .conversation-avatar.compact{flex-basis:34px!important;width:34px!important;height:34px!important}:root[data-theme][data-resolved-mode] .app-shell .chat-head-copy{min-width:0!important}:root[data-theme][data-resolved-mode] .app-shell .chat-head-copy .conversation-name{font-size:13px!important}:root[data-theme][data-resolved-mode] .app-shell .channel-label,:root[data-theme][data-resolved-mode] .app-shell .chat-ticket-reference{color:var(--product-muted)!important;font-size:9.5px!important}:root[data-theme][data-resolved-mode] .app-shell .chat-ticket-reference{white-space:nowrap!important;font-weight:720!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-head-actions{flex-wrap:nowrap!important;gap:6px!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .assign-button{background:var(--product-panel)!important;border:1px solid var(--product-line-strong)!important;box-shadow:none!important;color:var(--product-muted)!important;border-radius:8px!important;height:34px!important;padding:0 9px!important;font-size:10px!important;font-weight:680!important;transform:none!important}:root[data-theme][data-resolved-mode] .app-shell .assign-button:hover,:root[data-theme][data-resolved-mode] .app-shell .assign-button.active{background:var(--product-accent-soft)!important;border-color:color-mix(in srgb, var(--product-accent), transparent 52%)!important;color:var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell .assign-button.danger-action{background:var(--product-danger)!important;border-color:var(--product-danger)!important;color:#fff!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-messages{background:radial-gradient(circle at 1px 1px, color-mix(in srgb, var(--product-line), transparent 45%) 1px, transparent 1px), var(--product-panel-soft)!important;background-size:18px 18px!important;flex:auto!important;gap:10px!important;min-height:0!important;padding:18px clamp(18px,4vw,48px)!important;overflow-y:auto!important}:root[data-theme][data-resolved-mode=light] .app-shell .conversation-messages{background:radial-gradient(circle at 1px 1px, color-mix(in srgb, var(--product-accent), transparent 82%) 1px, transparent 1px), var(--product-accent-soft)!important}:root[data-theme][data-resolved-mode] .app-shell .message-day-divider{color:var(--product-faint)!important;background:0 0!important;border:0!important;font-size:9px!important;font-weight:650!important}:root[data-theme][data-resolved-mode] .app-shell .message-row{gap:7px!important;max-width:min(78%,660px)!important}:root[data-theme][data-resolved-mode] .app-shell .message-row .conversation-avatar.mini{flex-basis:22px!important;width:22px!important;height:22px!important;font-size:8px!important}:root[data-theme][data-resolved-mode] .app-shell .message-row .conversation-bubble{box-shadow:var(--product-shadow-soft)!important;border-radius:16px!important;max-width:100%!important;padding:8px 10px 7px!important;font-size:12px!important;font-weight:470!important;line-height:1.45!important}:root[data-theme][data-resolved-mode] .app-shell .bubble-meta,:root[data-theme][data-resolved-mode] .app-shell .bubble-meta strong,:root[data-theme][data-resolved-mode] .app-shell .bubble-meta span{color:var(--product-text)!important;font-size:9px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-composer{background:var(--product-panel)!important;border-top:1px solid var(--product-line)!important;gap:8px!important;padding:10px 12px 12px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-composer:not(.template-mode){grid-template-columns:minmax(0,1fr) auto 40px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-composer .composer-input-wrap,:root[data-theme][data-resolved-mode] .app-shell .conversation-composer .input{background:var(--product-panel-soft)!important}:root[data-theme][data-resolved-mode] .app-shell .composer-actions{background:var(--product-panel-soft)!important;border:1px solid var(--product-line)!important;border-radius:8px!important}:root[data-theme][data-resolved-mode] .app-shell .composer-actions button{color:var(--product-muted)!important}:root[data-theme][data-resolved-mode] .app-shell .send-button{background:var(--product-accent)!important;border:1px solid var(--product-accent)!important;box-shadow:none!important;color:#fff!important;border-radius:9px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-details{background:var(--product-panel)!important;border-left:1px solid var(--product-line)!important;min-height:0!important;overflow-y:auto!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-side-tabs{background:var(--product-panel)!important;border-bottom:1px solid var(--product-line)!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-side-tabs button{color:var(--product-muted)!important;font-size:10px!important;font-weight:680!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-side-tabs button.active{border-bottom-color:var(--product-accent)!important;color:var(--product-accent)!important}:root[data-theme][data-resolved-mode] .app-shell 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.app-shell .conversation-tabs button{color:#334155!important;background:#edf2f7!important;border-color:#c8d3e0!important}:root[data-theme=twitter][data-resolved-mode=light] .app-shell .conversation-tabs button:hover,:root[data-theme=twitter][data-resolved-mode=light] .app-shell .conversation-tabs button.active,:root[data-theme=twitter][data-resolved-mode=light] .app-shell .conversation-tabs button[aria-pressed=true]{color:#1d4ed8!important;background:#dbeafe!important;border-color:#60a5fa!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-inbox,:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-filter-shell,:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-list{color:#f3f6fa!important;background:#111820!important;border-color:#2d3b4c!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-tabs{background:#111820!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-tabs button{color:#d7e1ee!important;background:#1b2734!important;border-color:#3b4d62!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-tabs button:hover,:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-tabs button.active,:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-tabs button[aria-pressed=true]{color:#fff!important;background:#245183!important;border-color:#4d8bd3!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-tabs button strong{color:#fff!important;background:#315f94!important}:is(:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-item,:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-item:has(.conversation-bulk-check)){color:#f3f6fa!important;background:#17212c!important;border-color:#2d3b4c!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell 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:is(.ticket-side-title,.ticket-side-status-card,.ticket-side-meta-grid>div){color:#f3f6fa!important;background:#101923!important;border-color:#35475b!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-details :is(.ticket-side-title,.ticket-side-status-card,.ticket-side-status-card small,.ticket-side-status-card strong,.ticket-side-meta-grid span,.ticket-side-meta-grid strong,.side-card-title,.ticket-current-label){color:#f3f6fa!important;opacity:1!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-details :is(textarea,input,select){color:#f3f6fa!important;background:#101923!important;border-color:#3a4d63!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-page .conversation-details .right-panel-stack .ticket-panel-card.ticket-side-summary{background:#18232f!important;border-color:#35475b!important}:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-page .conversation-details .ticket-side-summary .ticket-side-status-card,:root[data-theme=twitter][data-resolved-mode=dark] .app-shell .conversation-page .conversation-details .ticket-side-summary .ticket-side-meta-grid>div{background:#101923!important;border-color:#35475b!important}:root[data-theme][data-resolved-mode=light] .app-shell :is(.status-IN_PROGRESS,.status-OPEN){color:#1d4ed8!important;background:#dbeafe!important;border-color:#60a5fa!important;box-shadow:0 4px 12px #2563eb1f!important}:root[data-theme][data-resolved-mode=light] .app-shell .status-WAITING_ASSIGNMENT{color:#92400e!important;background:#fef3c7!important;border-color:#f59e0b!important}:root[data-theme][data-resolved-mode=light] .app-shell .status-WAITING_CUSTOMER{color:#6d28d9!important;background:#ede9fe!important;border-color:#a78bfa!important}:root[data-theme][data-resolved-mode=light] .app-shell 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label{color:#263244!important;font-size:11px!important;font-weight:720!important}:root[data-theme][data-resolved-mode] .auth-login-required{color:var(--product-danger)!important}:root[data-theme][data-resolved-mode] .auth-login-card .input{box-shadow:none!important;color:#111827!important;background:#fff!important;border:1px solid #cfd8e5!important;border-radius:9px!important;min-height:48px!important}:root[data-theme][data-resolved-mode] .auth-login-card .input:focus{background:#fff!important;border-color:#2563eb!important;box-shadow:0 0 0 3px #2563eb21!important}:root[data-theme][data-resolved-mode] .auth-login-card .button{box-shadow:none!important;color:#fff!important;background:#2563eb!important;border:1px solid #2563eb!important;border-radius:9px!important;min-height:48px!important}:root[data-theme][data-resolved-mode] .auth-login-support-links{color:#667085!important;border-top:1px solid 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.app-shell .conversation-chat-head{grid-template-columns:minmax(0,1fr) auto!important;gap:8px!important;min-height:104px!important;padding:10px 12px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-head-actions{grid-column:1/-1!important;justify-content:stretch!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-head-actions>*{flex:1 1 0!important;min-width:0!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-head-actions .assign-button{justify-content:center!important;width:100%!important;min-width:0!important}:root[data-theme][data-resolved-mode] .app-shell .mobile-back-link{justify-content:center!important;align-items:center!important;display:inline-flex!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-messages{padding:16px 12px!important}:root[data-theme][data-resolved-mode] .app-shell .message-row{max-width:94%!important}:root[data-theme][data-resolved-mode] .app-shell 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presence-menu-enter!important;display:grid!important;position:absolute!important;bottom:calc(100% + 9px)!important;right:-11px!important;box-shadow:0 16px 38px #00000061,0 3px 10px #0000003d!important}:root[data-theme][data-resolved-mode] .app-shell:not(.sidebar-collapsed) .presence-menu:after{content:""!important;background:#0d1726!important;border-bottom:1px solid #2a3a50!important;border-right:1px solid #2a3a50!important;width:8px!important;height:8px!important;position:absolute!important;bottom:-5px!important;right:22px!important;transform:rotate(45deg)!important}:root[data-theme][data-resolved-mode] .app-shell:not(.sidebar-collapsed) .presence-option{appearance:none!important;color:#c5d1df!important;cursor:pointer!important;text-align:left!important;background:0 0!important;border:0!important;border-radius:7px!important;grid-template-columns:8px minmax(0,1fr) 13px!important;align-items:center!important;gap:8px!important;width:100%!important;min-height:34px!important;padding:6px 8px!important;font-family:inherit!important;font-size:11.5px!important;font-weight:650!important;display:grid!important}:root[data-theme][data-resolved-mode] .app-shell:not(.sidebar-collapsed) .presence-option:hover,:root[data-theme][data-resolved-mode] .app-shell:not(.sidebar-collapsed) .presence-option:focus-visible{color:#fff!important;background:#fff1!important;outline:none!important}:root[data-theme][data-resolved-mode] .app-shell:not(.sidebar-collapsed) .presence-option.is-selected{color:#f8fbff!important;background:#3b82f621!important}:root[data-theme][data-resolved-mode] .app-shell:not(.sidebar-collapsed) .presence-check{color:#75b7ff!important;justify-self:end!important}}@keyframes presence-menu-enter{0%{opacity:0;transform:translateY(4px)scale(.985)}to{opacity:1;transform:translateY(0)scale(1)}}@media (prefers-reduced-motion:reduce){.presence-menu,.presence-chevron{transition:none!important;animation:none!important}}:root[data-theme][data-resolved-mode=light] .app-shell[data-route=\/conversas] .conversation-chat,:root[data-theme][data-resolved-mode=light] .app-shell[data-route=\/conversas] .conversation-messages{background:#f7f9fc!important}:root[data-theme][data-resolved-mode=light] .app-shell[data-route=\/conversas] .conversation-messages{background-image:none!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-side-meta-value{align-items:center!important;gap:6px!important;min-width:0!important;display:inline-flex!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-side-meta-value>span{text-overflow:ellipsis!important;white-space:nowrap!important;min-width:0!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-side-meta-origin .whatsapp-brand-icon{color:#20b967!important;filter:drop-shadow(0 2px 4px #20b9672e)!important;flex:none!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-side-meta-reference .ticket-reference-calendar{color:var(--product-faint)!important;flex:none!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-details .profile-conversation-item strong.ticket-profile-title{grid-template-columns:8px minmax(0,1fr)!important;align-items:center!important;gap:7px!important;width:100%!important;min-width:0!important;display:grid!important;overflow:visible!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-profile-title-text{text-overflow:ellipsis!important;white-space:nowrap!important;min-width:0!important;display:block!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-contact-status-dot{background:var(--ticket-history-accent,#64748b)!important;box-shadow:0 0 0 3px color-mix(in srgb, var(--ticket-history-accent,#64748b), transparent 82%)!important;border:0!important;border-radius:999px!important;flex:0 0 8px!important;width:8px!important;min-width:8px!important;height:8px!important;min-height:8px!important;padding:0!important;display:inline-block!important}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-contact-status-dot.status-IN_PROGRESS{--ticket-history-accent:#2563eb}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-contact-status-dot:is(.status-WAITING_ASSIGNMENT,.status-OPEN){--ticket-history-accent:#d97706}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-contact-status-dot:is(.status-WAITING_CUSTOMER,.status-WAITING_THIRD_PARTY){--ticket-history-accent:#7c3aed}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-contact-status-dot:is(.status-RESOLVED,.status-CLOSED){--ticket-history-accent:#16a34a}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-contact-status-dot:is(.status-CANCELED,.status-REJECTED){--ticket-history-accent:#64748b}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-contact-status-dot.status-IN_PROGRESS{--ticket-history-accent:#60a5fa}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-contact-status-dot:is(.status-WAITING_ASSIGNMENT,.status-OPEN){--ticket-history-accent:#fbbf24}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-contact-status-dot:is(.status-WAITING_CUSTOMER,.status-WAITING_THIRD_PARTY){--ticket-history-accent:#a78bfa}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-contact-status-dot:is(.status-RESOLVED,.status-CLOSED){--ticket-history-accent:#4ade80}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-contact-status-dot:is(.status-CANCELED,.status-REJECTED){--ticket-history-accent:#cbd5e1}:root[data-theme][data-resolved-mode] .app-shell .ticket-deadline-cell{flex-direction:column!important;align-items:flex-start!important;gap:5px!important;display:flex!important}:root[data-theme][data-resolved-mode] .app-shell .ticket-deadline-state{white-space:nowrap!important;border:1px solid #0000!important;border-radius:999px!important;justify-content:center!important;align-items:center!important;width:fit-content!important;min-width:92px!important;min-height:26px!important;margin:0!important;padding:5px 10px!important;font-size:10px!important;font-weight:760!important;line-height:1.1!important;display:inline-flex!important}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-deadline-state.ticket-risk-ok{color:#166534!important;background:#dcfce7!important;border-color:#4ade80!important}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-deadline-state.ticket-risk-warning{color:#92400e!important;background:#fef3c7!important;border-color:#fbbf24!important}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-deadline-state.ticket-risk-danger{color:#991b1b!important;background:#fee2e2!important;border-color:#f87171!important}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-deadline-state.ticket-risk-finalized{color:#334155!important;background:#e2e8f0!important;border-color:#94a3b8!important}:root[data-theme][data-resolved-mode=light] .app-shell .ticket-deadline-state.ticket-risk-none{color:#64748b!important;background:#f1f5f9!important;border-color:#cbd5e1!important}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-deadline-state.ticket-risk-ok{color:#bbf7d0!important;background:#0d3525!important;border-color:#22c55e!important}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-deadline-state.ticket-risk-warning{color:#fde68a!important;background:#422006!important;border-color:#f59e0b!important}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-deadline-state.ticket-risk-danger{color:#fecaca!important;background:#4a1820!important;border-color:#ef4444!important}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-deadline-state.ticket-risk-finalized{color:#e2e8f0!important;background:#273244!important;border-color:#64748b!important}:root[data-theme][data-resolved-mode=dark] .app-shell .ticket-deadline-state.ticket-risk-none{color:#cbd5e1!important;background:#1e293b!important;border-color:#475569!important}.app-shell .conversation-list .conversation-item.bulk-mode,:root[data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode,:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode{grid-template-columns:42px minmax(0,1fr) 50px!important;align-items:center!important;gap:10px!important;min-width:0!important;padding:12px 12px 12px 44px!important;display:grid!important;position:relative!important}.app-shell .conversation-list .conversation-item:has(.conversation-bulk-check){grid-template-columns:42px minmax(0,1fr) 50px!important;align-items:center!important;gap:10px!important;min-width:0!important;padding:12px 12px 12px 44px!important;display:grid!important;position:relative!important}:root[data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check){grid-template-columns:42px minmax(0,1fr) 50px!important;align-items:center!important;gap:10px!important;min-width:0!important;padding:12px 12px 12px 44px!important;display:grid!important;position:relative!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check){grid-template-columns:42px minmax(0,1fr) 50px!important;align-items:center!important;gap:10px!important;min-width:0!important;padding:12px 12px 12px 44px!important;display:grid!important;position:relative!important}.app-shell .conversation-list .conversation-item.bulk-mode .conversation-bulk-check,:root[data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-bulk-check,:root[data-theme][data-resolved-mode] .app-shell .conversation-list 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.conversation-bulk-check{z-index:2!important;grid-column:auto!important;place-items:center!important;block-size:24px!important;inline-size:24px!important;min-inline-size:24px!important;display:grid!important;position:absolute!important;top:50%!important;left:12px!important;transform:translateY(-50%)!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-bulk-check{z-index:2!important;grid-column:auto!important;place-items:center!important;block-size:24px!important;inline-size:24px!important;min-inline-size:24px!important;display:grid!important;position:absolute!important;top:50%!important;left:12px!important;transform:translateY(-50%)!important}.app-shell .conversation-list .conversation-item.bulk-mode .conversation-avatar,:root[data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-avatar,:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-avatar{flex:0 0 42px!important;grid-column:1!important;justify-self:center!important;width:42px!important;height:42px!important}.app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-avatar{flex:0 0 42px!important;grid-column:1!important;justify-self:center!important;width:42px!important;height:42px!important}:root[data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-avatar{flex:0 0 42px!important;grid-column:1!important;justify-self:center!important;width:42px!important;height:42px!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-avatar{flex:0 0 42px!important;grid-column:1!important;justify-self:center!important;width:42px!important;height:42px!important}.app-shell .conversation-list .conversation-item.bulk-mode .conversation-item-main,:root[data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-item-main,:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-item-main{grid-column:2!important;width:100%!important;min-width:0!important;overflow:hidden!important}.app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-item-main{grid-column:2!important;width:100%!important;min-width:0!important;overflow:hidden!important}:root[data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-item-main{grid-column:2!important;width:100%!important;min-width:0!important;overflow:hidden!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-item-main{grid-column:2!important;width:100%!important;min-width:0!important;overflow:hidden!important}.app-shell .conversation-list .conversation-item.bulk-mode .conversation-item-side,:root[data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-item-side,:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-item-side{grid-column:3!important;width:50px!important;min-width:0!important}.app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-item-side{grid-column:3!important;width:50px!important;min-width:0!important}:root[data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-item-side{grid-column:3!important;width:50px!important;min-width:0!important}:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-item-side{grid-column:3!important;width:50px!important;min-width:0!important}.app-shell .conversation-list .conversation-item.bulk-mode .conversation-name,.app-shell .conversation-list .conversation-item.bulk-mode .conversation-preview,:root[data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-name,:root[data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-preview,:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-name,:root[data-theme][data-resolved-mode] .app-shell .conversation-list .conversation-item.bulk-mode .conversation-preview{text-overflow:ellipsis!important;white-space:nowrap!important;min-width:0!important;max-width:100%!important;display:block!important;overflow:hidden!important}.app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-name{text-overflow:ellipsis!important;white-space:nowrap!important;min-width:0!important;max-width:100%!important;display:block!important;overflow:hidden!important}.app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-preview{text-overflow:ellipsis!important;white-space:nowrap!important;min-width:0!important;max-width:100%!important;display:block!important;overflow:hidden!important}:root[data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) .conversation-name{text-overflow:ellipsis!important;white-space:nowrap!important;min-width:0!important;max-width:100%!important;display:block!important;overflow:hidden!important}:root[data-resolved-mode] .app-shell .conversation-list .conversation-item:has(.conversation-bulk-check) 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span{color:var(--visual-muted);text-transform:uppercase;font-size:10px;font-weight:850}.app-shell .audit-user-agent{max-width:100%}.app-shell .audit-details summary{color:var(--visual-text);cursor:pointer;font-weight:900;list-style-position:inside}.app-shell .audit-details[open] summary{margin-bottom:8px}.app-shell .audit-detail-grid,.app-shell .audit-change-list{gap:7px;margin-top:8px;display:grid}.app-shell .audit-change-list div{grid-template-columns:minmax(80px,.7fr) minmax(0,1fr) minmax(0,1fr)}.app-shell .audit-change-list strong{font-weight:800}@media (max-width:760px){.app-shell .audit-change-list div{grid-template-columns:1fr}}